Terms and Conditions

Terms and Conditions


Cancellation within 14 days full refund is acceptable if work has not commenced. Cancellation after 28 days the item is non-refundable. Majority of items are bespoke made and therefor these terms are strict. This does not affect your statutory rights. Deposits are non refundable.


We are unable to offer refunds on personalised, customised or bespoke products, i.e. items that have been engraved, customised, tailor-made or adjusted to meet your specific requirements except where agreed that the product is faulty. Please check that the personalisation that you have given us in your order is correct! If an order has been damaged on delivery or is faulty you must put this in writing to us within 24 hours to info@jnwdesigns.co.uk along with images of the damage / fault. We will pay the cost to deliver the item back to us up to 24 hours after delivery. After 24 hours you will need to pay the cost of returning the item back to us yourself. We will either replace or repair the item and have it delivered back to you within 14 days.

Refunds and cancellation for non-personalised or non-customised items 

You have the right to cancel the purchase of non-personalised or non-customised goods without having to give a reason at any time within the “cooling off period” of 10 working days, beginning on the day after you receive the goods. If you are in possession of the goods you are under the duty to retain them and take reasonable care of them.

If you wish to return the goods, then you must send the goods back to us to our returns address at your own cost (unless we delivered the item to you in error or the item is damaged or defective) as soon as is reasonably possible. Once you have notified us that you wish to return the goods, any refund due will be processed as soon as reasonably possible and in any event within 10 working days of your cancellation.

Returned items must…

1. be in suitable packaging.
2. be in their original condition, unused and without marks or odours.
3. be returned within 10 working days of receipt.
4. be returned at your cost (unless we delivered the item to you in error or the item is damaged or defective).

All returns will be checked prior to a refund being offered, and items not meeting the above criteria will not be refunded. All refunds will be issued to the original purchase method only.

Wait Time

All our items are custom made by ourselves and we estimate a standard lead time of 1-3 weeks depending on the item being made. Public bank holidays may affect this time. If for any reason your order will be late, we will fully advise you and keep you updated.


When you make your order, we will advise you on your delivery time. It is your responsibility to make sure that an item will fit into the chosen room. We are not responsible for taking windows/doors out or making any adjustments to get the item in. The delivery team don’t have the space for storage and so if for any reason an item doesn’t fit it will be left at your property. On delivery it is also your reasonability to check and sign for the item.


This privacy policy sets out how JNW Designs uses and protects any information that you give JNW Designs when you use this website.

JNW Designs is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

JNW Designs may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

What we collect

We may collect the following information:

  • Name and payment details
  • Contact information including email address
  • Demographic information such as postcode, preferences and interests
  • Other information relevant to customer surveys and/or offers

What we do with the information we gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • To process your order and obtain payment
  • Internal record keeping
  • We may use the information to improve our products and services
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests

Data Retention

We must retain personal data for no longer than is necessary. What is necessary will depend on the circumstances of each case, considering the reasons that the personal data was obtained, but should be determined in a manner consistent with data retention guidelines. Data will be processed and stored when necessary to deliver our services. 

Direct marketing material will be sent electronically (e.g. via email) to recipients who have an existing business relationship with JNW Designs, in relation to the services being marketed.

Regular data audits to manage and mitigate risks will inform the data register. This contains information on what data is held, where it is stored, how it is used, who is responsible and any further regulations or retention timescales that may be relevant. JNW Designs will only retain your information for as long as you are a customer. 

In order to meet legal or regulatory requirements, prevent fraud, resolve disputes, prevent abuse or to overall enforce our Terms & Conditions, we may keep hold of some of your information as and where is required. Please contact our Customer Services team if you no longer wish to be a customer. 


We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Controlling your personal information

You may choose to restrict the collection or use of your personal information in the following ways:

  • Whenever you are asked to fill in a form on the website, look for the box that you can click to indicate that you do not want the information to be used by anybody for direct marketing purposes
  • If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.

You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to us.

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible. We will promptly correct any information found to be incorrect.